Terms of service

Who these terms are with

Turnline is provided by Chicken Change LLC, 3707 Cypress Creek Parkway, Suite 310 PMB 6646, Houston, TX 77068 (“Turnline”, “we”). These terms are an agreement between us and the salon that uses Turnline (“you”), and they cover the Turnline app, your salon’s booking page and this website.

By creating a salon in Turnline, or by using it for a salon, you agree to these terms on the salon’s behalf, and you confirm you’re at least 18 and allowed to agree for the business. Team members you invite use Turnline under the salon’s account.

Clients who book on a salon’s booking page are booking with the salon, under the salon’s own booking policy. How we handle their information is in our privacy policy.

Your account and your team

You sign in with your mobile number and a code we text you. Keep your phone secure: anyone who can read your texts can sign in as you.

You decide who joins your salon and what they can see and do. You’re responsible for what happens under your salon’s account, including what your team does in it. Tell us straight away at support@turnline.app if you think someone has got in who shouldn’t have.

Plans and billing

Turnline is a subscription for the whole salon, paid monthly or yearly. The plans and their prices are on our pricing page and in the app. Plans are billed through Stripe to the card you add, in US dollars, plus any sales tax that applies.

• Free trial. A new salon gets 30 days free, with no card needed. A plan chosen during the trial isn’t charged until the trial ends. If no plan is chosen by then, your booking page stops taking new online bookings and reminders stop until one is. Jobs, checkout and payday keep working, and nothing is deleted.
• Plans by team size. Each plan covers a number of people who take clients (you, if you braid, and your braiders); the front desk and managers are free. On a plan with room for six, a seventh can join, and after 30 days nobody new can be added until you move to a plan with room. We never take anyone off your team.
• Founding. A Founding plan keeps its price for 24 months, then becomes Salon at its price then. We’ll email you 30 days before.
• Renewal. Your plan renews each month, or each year if you pay yearly, until you cancel it. You can cancel any time from Plan and billing in the app; it stays on until the end of the period you’ve paid for. We don’t refund part of a period.
• Changing plans. A change starts the day you make it, and Stripe credits or charges the difference for the rest of the period.
• Price changes. We’ll tell you at least 30 days before a new price applies to your salon, and you can cancel before it does.
• If a payment fails. Everything keeps working for 14 days while you update your card. After that, your booking page stops taking new online bookings and reminders stop until the plan is paid. Your information isn’t deleted.

Payments your salon takes

Card payments your salon takes through Turnline (deposits, pay links, no-show fees and payments at the chair) are processed by Stripe and paid into your salon’s own Stripe account. To take them, you set up that account and agree to Stripe’s terms for it, including the Stripe Connected Account Agreement. Your salon is the seller in each payment; we aren’t.

• Stripe’s card fees come out of each payment, at Stripe’s rates.
• Turnline’s fee is 1% of each deposit and each no-show fee taken online. We add nothing to payments at the chair.
• Refunds, disputes and chargebacks are between your salon, your client and Stripe. Turnline shows you what happened and refunds deposits as your booking policy says, but we don’t cover money that’s refunded or disputed.
• Cash, Cash App, Zelle and other payments you record in Turnline don’t go through us; we only keep the record.

What your salon is responsible for

• Your policies. Your prices, deposits, cancellation and no-show terms are yours. Turnline shows them to clients before they book and applies them as you set them.
• Your team and their pay. Turnline works out pay, splits and statements from the jobs your team logs and the rules you set, and flags things like minimum wage and overtime. You approve every statement, and you’re responsible for how you classify and pay the people who work with you, and for taxes and filings. Turnline isn’t tax, payroll or legal advice.
• Your clients’ information. You collect it to run your salon, and you’re responsible for having the right to use it, including any photos you take or post.
• Texts Turnline sends for you. Turnline texts your clients about their bookings only when they agreed: they ticked the box on your booking page, or your team turned on “They agreed to texts” on a booking. Turn that on only when the client really said yes, and don’t use it to send offers or promotions. Replies to Turnline’s number aren’t read; clients are told to contact you on your salon’s phone number, so keep it up to date. Our SMS terms say what’s texted.
• Messages you send yourself. Texts and messages your salon sends from its own phone, such as a deposit link you share, are yours, and so is following the rules that apply to them.

Using Turnline fairly

Don’t use Turnline to:

• break the law, or take payments for anything illegal;
• send spam, or contact people who didn’t agree to hear from you;
• get into accounts or information that aren’t yours, or interfere with how Turnline runs;
• copy, resell or take apart Turnline, or build a competing product from it.

Your information

Your salon’s information, including your clients, bookings, jobs and statements, belongs to your salon. You let us hold and use it to run Turnline for you, as our privacy policy describes. We don’t sell it.

The Turnline app, booking pages and website, and everything we build into them, belong to us. You can use them while you have an account, under these terms.

Changes to Turnline

Turnline is new and still growing, and we’ll keep changing it. If we take away something your salon relies on, we’ll tell you first. We work to keep Turnline available, and the app keeps logging jobs when you’re offline, but we can’t promise it will never be interrupted.

Closing your account

You can cancel your plan and close your salon’s account at any time. Before you do, you can ask us at support@turnline.app for a copy of your salon’s information. What we keep after that, and for how long, is in our privacy policy.

We may suspend or close an account that breaks these terms, puts clients or other salons at risk, or stays unpaid. Unless the problem is serious or the law stops us, we’ll tell you first and give you a chance to fix it.

Our responsibility to you

We provide Turnline as it is. As far as the law allows, we don’t promise it will be error-free or suit every salon’s needs, and we aren’t responsible for lost profits, lost bookings or other indirect losses.

As far as the law allows, our total responsibility for any claim about Turnline is limited to what your salon paid us in the 12 months before the claim. Nothing in these terms limits responsibility that the law doesn’t allow us to limit.

Disagreements

If something goes wrong, email us first and we’ll try to sort it out. These terms are governed by the laws of Texas, and any claim that can’t be settled will be decided by the courts in Harris County, Texas.

Changes to these terms

If we change these terms in a way that matters, we’ll update the date at the top and tell salon owners in the app at least 30 days before the change applies. Using Turnline after that means you accept the new terms. Last updated October 29, 2026.