Who we are
Turnline is an app for running a salon: bookings, deposits, taking payment, and paying the people who work there. It is provided by Chicken Change LLC, 3707 Cypress Creek Parkway, Suite 310 PMB 6646, Houston, TX 77068 (“Turnline”, “we”). This policy covers the Turnline app, each salon’s booking page, and this website.
A salon that uses Turnline decides what to do with its own clients’ and team’s information. We hold it for the salon and use it to run the service. If you booked with a salon, the salon is who you’d normally ask about your booking.
What we collect
When you book on a salon’s booking page:
- your name, mobile number and email address;
- what you booked: the style, its options and extras, the hair colour you chose or will bring, who you booked with, and when;
- that you agreed to the salon’s booking policy, and the page that sent you there (for example, the salon’s Instagram);
- if you ticked the box to get texts about your booking: that you agreed, the words you agreed to, and when;
- your device’s IP address, to stop abuse of the booking page.
When you pay a deposit, a bill or a no-show fee: card payments are handled by Stripe. Your card number goes to Stripe, not to Turnline. We receive the payment’s amount, its status and, where a card is saved for a no-show fee, the card brand and last four digits.
What a salon adds about its clients: visit history, notes the salon writes (for example, allergies or how tight they like their braids), whether you agreed to receive offers or to have photos of your hair posted, and photos the salon takes with your agreement. When you book by phone or in person and tell the salon you’re happy to get texts, the salon records that yes, and who recorded it.
Texts we send: each text, the number it went to, when, and whether it was delivered; a STOP or START you send us; and the fact that you replied (a reply itself isn’t read).
Salon owners and team members using the app: your name and mobile number (you sign in with a code we text you), your role, the jobs you log, clock-in times, pay terms, statements and payments. Contractors may add tax details: their legal name, address and SSN or EIN. Taxpayer IDs are encrypted before they’re stored; the app shows only the last four digits, and the full number is used only for the salon’s year-end tax forms. Bank details for payouts are held by Stripe.
On this website: what you type into the pilot form (your name, salon, city, phone or email, and any note).
Error reports: when something breaks, the app and websites send a technical report (what went wrong, the device and browser) so we can fix it.
How we use it
- To make and manage bookings, and to email you the confirmation, reminders and any change or cancellation.
- If you agreed to texts: to text you about your bookings with that salon (the confirmation, reminders, a deposit link the salon asked for, and a move or cancellation). We don’t send marketing texts.
- To text an invite to someone a salon owner or manager adds to their team, and sign-in codes to people who sign in.
- To take payments, refunds and no-show fees through Stripe, as set out in the salon’s policy you agreed to.
- To work out pay for the salon’s team, and to prepare records the salon needs for taxes.
- To sign you in, keep accounts secure and prevent fraud.
- To answer support requests and fix problems.
How long we keep it
We keep a salon’s information while its account is open. Payment, pay and tax records are kept as long as US tax and accounting rules require, even after a client or team member is removed. When a salon closes its account, we delete or anonymize the rest within 30 days.
When a salon deletes a client, the client’s name, phone number and email are removed everywhere they were kept, including the texts and emails we sent them; the visits and payments stay on the salon’s books without them. Two things stay so we can keep the rules: the record of whether they agreed to texts and when they stopped, and a STOP they sent, so they aren’t texted again.
Your choices
You can ask to see, correct or delete your information. If you booked with a salon, you can ask the salon, or email us at support@turnline.app and say which salon you booked with. We’ll answer within 24 hours. Some records, like payments, may have to be kept for the reasons above.
You can stop booking reminders by asking the salon to turn them off for you. Booking confirmations and messages about a change to your booking are part of the service and still come by email.
To stop texts, reply STOP to any text from Turnline; reply START to get them again. Texts are optional: you can book without them. See our SMS terms.
Keeping it safe
Information is sent over encrypted connections and stored with access limited by salon and role. Taxpayer IDs are encrypted with their own keys. No system is perfectly secure; if a breach affects your information, we’ll tell you and the salon as the law requires.
Children
Turnline isn’t meant for children under 13, and we don’t knowingly collect their information. A parent or guardian should book for a child.
Changes to this policy
If we change this policy in a way that matters, we’ll update the date at the top and tell salon owners in the app. Last updated October 29, 2026.
Contact us
Email support@turnline.app, or write to Chicken Change LLC, 3707 Cypress Creek Parkway, Suite 310 PMB 6646, Houston, TX 77068.