SMS terms

Which texts are sent

These terms cover text messages sent by Turnline, provided by Chicken Change LLC, through Twilio. Two kinds of number send them.

Turnline’s own number, (833) 853-2977, sends only Turnline’s account texts: an invite when a salon owner or manager adds you to their team, saying who added you and how to join. The salon asks you for your mobile number first; the owner can send the invite again, at most three times a day. Sign-in codes come from Twilio’s verification service, not from this number. Turnline’s number never sends booking texts or marketing.

Each salon’s own number sends texts about your bookings with that salon, if you agreed to them by ticking the box when you booked or by telling the salon: the confirmation, reminders the day before and 2 hours before, a deposit link the salon asked for, and word when the salon moves or cancels your booking. Each salon’s booking page has its own SMS terms naming it as the sender. Agreeing to texts isn’t a condition of booking, and no booking texts are sent between 9 PM and 8 AM in the salon’s time zone.

Turnline doesn’t send marketing texts. Replies aren’t read: a reply to a salon’s number gets one text back with the salon’s phone number, and a reply to Turnline’s number gets one pointing to support@turnline.app.

Stopping texts and getting help

Reply STOP to any text to stop texts from that number: STOP to Turnline’s number stops Turnline’s invites, and STOP to a salon’s number stops that salon’s texts only. Reply START to get them again, and HELP for help. You can also email support@turnline.app.

Message frequency and rates

Message frequency varies: usually one invite for each team you’re added to, and two to four texts for each booking. Message and data rates may apply, depending on your phone plan. Carriers aren’t responsible for texts that are delayed or don’t arrive.