Help

Getting started

Get the Turnline app and sign in with your mobile number. We text you a 6-digit code; there’s no password. Setup walks you through your salon’s hours, your styles and their prices, and your team.

To add someone to your team, enter their name and mobile number. Turnline writes the invite and you send it from your own phone. They get the app and sign in with that number to join.

Styles and prices

Each style has its sizes (Small, Medium, Large) and, for each size, its lengths, each with its own price and time. Say whether the salon sells the hair or the client brings their own. Salon hair is priced from the packs it takes; a client bringing their own is told exactly what to bring.

Bookings and deposits

Share your booking page as a link, a QR poster or in a DM. Clients pick a style, its size and length, who they’d like and a time. If you take deposits, they pay one by card as they book.

For a booking that comes in by phone or DM, add it from the Calendar. You can ask for a deposit: Turnline makes a link and you send it to the client from your phone. Their time is held until they pay.

Confirmations and reminders

Every booking made on your booking page gets a confirmation by email, then reminders a day and two hours before (you can turn either reminder off). For a booking you add yourself, add the client’s email and they get the same.

Turnline doesn’t text clients yet. When you text a client from the app, the message opens on your phone and goes from your number.

Payday

Braiders log their jobs as they go, and a shared job is split by fixed shares or by minutes worked. Hair packs come off before commission or are charged to the client, as you set. Before payday, each braider checks their statement and can flag a line. You approve payday once it’s right.

Contact support

Email support@turnline.app and say which salon you’re with and what you were trying to do.